Last updated: 1 September 2026

1. INTRODUCTION

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This privacy policy describes how Kasbah Beldy Chic collects, uses, stores and protects the personal data of its guests and of the visitors to its website kasbahbeldychic.com.

Kasbah Beldy Chic attaches great importance to respecting your privacy and undertakes to treat your personal data confidentially, in accordance with Moroccan Law No. 09-08 on the protection of individuals with regard to the processing of personal data, as well as with the General Data Protection Regulation (GDPR – EU Regulation 2016/679) for visitors and guests residing in the European Union.

By using our website or making a booking, you accept the practices described in this policy.

2. DATA CONTROLLER

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The data controller is:

Kasbah Beldy Chic
Douar Dar El Ain, Tamesloht, 40013 Marrakech, Morocco
Email: patrick@kasbahbeldychic.com

For any question relating to this policy or to the exercise of your rights, you may contact us at the email address above.

3. DATA WE COLLECT

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In the course of providing our services, we may collect the following data:

- Identification data: surname, first name, country of residence.
- Contact data: email address, telephone number.
- Booking data: dates of stay, room or service booked, number of guests, special requests (dietary restrictions, specific needs).
- Payment data: processed exclusively by our secure payment provider. Kasbah Beldy Chic never has access to your bank card numbers and does not store them.
- Browsing data: where applicable, IP address, browser type, pages viewed and duration of visit, collected via cookies (see article 7).

4. PURPOSES AND LEGAL BASIS FOR PROCESSING

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Your data is collected and processed for the following purposes:

- To manage your booking and perform the contract between us (legal basis: performance of the contract).
- To send you practical information relating to your stay (legal basis: performance of the contract).
- To respond to your enquiries and complaints (legal basis: legitimate interest).
- To send you, subject to your consent, marketing communications (legal basis: consent).
- To comply with our legal, accounting and tax obligations, as well as the regulations applicable to accommodation establishments in Morocco (legal basis: legal obligation).
- To improve the operation and security of our website (legal basis: legitimate interest).

5. RECIPIENTS OF THE DATA

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Your data is intended for Kasbah Beldy Chic and its authorised staff. It may be shared, only to the extent necessary for the provision of our services, with the following categories of recipients:

- Our website host and technical provider (Wix).
- Our booking and stay management system (Little Hotelier).
- Our secure payment provider (for processing bank card and PayPal transactions).
- Our cancellation insurance partner (SafeBooking), when you take out this option.
- Partner booking platforms (Booking.com, Airbnb), for bookings made through them, in accordance with their own privacy policies.
- The competent administrative or judicial authorities, where required by law.

We do not sell or rent your personal data to third parties.

6. RETENTION PERIOD

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We retain your data only for as long as necessary for the purposes for which it was collected:

- Booking and stay data: for the duration of the contractual relationship, then for up to 3 years from your last contact, for commercial management purposes.
- Accounting and tax data: for the legal retention period imposed by Moroccan regulations.
- Data relating to marketing communications: until you withdraw your consent.

At the end of these periods, your data is deleted or anonymised.

7. COOKIES

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Our website may use cookies in order to ensure its proper functioning, measure its audience and improve your browsing experience.

A cookie is a small text file placed on your device when you visit a website. You may at any time accept, refuse or configure cookies via the banner provided for this purpose on your first visit, or by changing your browser settings.

Refusing non-essential cookies does not prevent you from browsing the site but may limit certain features.

8. YOUR RIGHTS

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In accordance with the applicable regulations, you have the following rights over your personal data:

- Right of access: to obtain confirmation that your data is being processed and to receive a copy of it.
- Right to rectification: to have inaccurate or incomplete data corrected.
- Right to erasure: to request the deletion of your data, subject to our legal retention obligations.
- Right to object: to object to the processing of your data on legitimate grounds or for direct marketing purposes.
- Right to restriction: to request the suspension of the processing of your data in certain cases.
- Right to data portability: to receive your data in a structured, machine-readable format.
- Right to withdraw your consent at any time, where processing is based on consent.

To exercise these rights, please send your request by email to patrick@kasbahbeldychic.com. We undertake to respond as promptly as possible and, at the latest, within one month.

If you consider that your rights have not been respected, you have the right to lodge a complaint with the competent supervisory authority (in Morocco, the National Commission for the Control of Personal Data Protection — CNDP; in the European Union, the data protection authority of your country of residence).

9. DATA SECURITY

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Kasbah Beldy Chic implements appropriate technical and organisational measures to protect your data against any unauthorised access, loss, alteration or disclosure. Payment data is encrypted and processed exclusively by our secure payment provider.

10. CHANGES TO THE PRIVACY POLICY

Kasbah Beldy Chic reserves the right to amend this privacy policy at any time, in particular to adapt it to legal or technical developments. The version in force is the one published on the website kasbahbeldychic.com on the date of your consultation.

11. CONTACT

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For any question relating to this privacy policy or to the processing of your personal data:

Kasbah Beldy Chic
Email: patrick@kasbahbeldychic.com
Address: Douar Dar El Ain, Tamesloht, 40013 Marrakech, Morocco